Loading [MathJax]/jax/output/HTML-CSS/config.js
Login

Exploring Challenges in Maternal and Child Health Services through Qualitative Analysis

Mengeksplorasi Tantangan dalam Layanan Kesehatan Ibu dan Anak melalui Analisis Kualitatif Section Medicine
Vol 9 No 1 (2024): June:

Lailul Mursyidah (1), Lailatul Khilmi (2)

(1) Universitas Muhammadiyah Sidoarjo, Indonesia
(2) Universitas Muhammadiyah Sidoarjo, Indonesia
Fulltext View | Download

Abstract:









This study investigates the quality of Maternal and Child Health (MCH) services at Prambon Health Center in Sidoarjo Regency and identifies inhibiting factors. Using qualitative methods, data was gathered through interviews, observation, and documentation. Findings reveal satisfactory levels of responsiveness, guarantees, and empathy, but deficiencies in reliability and physical evidence due to incomplete ultrasound equipment and a shortage of health workers. Addressing these issues is crucial for enhancing MCH service quality and improving health outcomes in the community.






 

Highlight: 

  1. Reliability Shortcomings: Health worker reliability affects patient appointment fulfillment.

  2. Incomplete Equipment: Lack of complete ultrasound equipment hampers service provision.

  3. Addressing Shortages: Resolving workforce and equipment deficiencies crucial for service enhancement



 
Keyword:  MCH services, Prambon Health Center, service quality, inhibiting factors, qualitative study




References

Ministry of Health, "Maternal and Child Health Profile, 2018."

Republic of Indonesia, "Law of the Republic of Indonesia Number 36 Year 2009 concerning health."

Republic of Indonesia, "Law of the Republic of Indonesia Number 23 Year 1992 concerning Health."

Republic of Indonesia, "Law of the Republic of Indonesia Number 25 Year 2009 concerning Public Services."

Ministry of Health, Republic of Indonesia, 2010.

President's Instruction Number 8 Year 2017.

Sidoarjo Statistical Data Center, "Infant Mortality Percentage."

Prambon Subdistrict in Figures, 2019.

Ministry of Health, Republic of Indonesia, "Maternal and Child Health Book Catalog." [Online]. Available: https://gizi.kemkes.go.id/katalog/buku-kia

Prambon Health Center. [Online]. Available: http://puskesmasprambon.sidoarjokab.go.id/

B. Sugiyono, 2011.

L. J. Moleong, "Metodelogi Penelitian Kualitatif." Bandung: PT. Remaja Rosdakarya, 2008.

M. B. Hubberman, "Analisis Data Kualitatif." Jakarta: UII Press.

S. Widodo, "Pengaruh Dimensi Kualitas Pelayanan." Vol. 10, No. 2.

Parasuraman, "The Behavioral Consequences of Service Quality." New Jersey: Prentice Hall, 2014.

Basuki, "Administrasi Publik: Telaah Teoritis dan Empiris." Bandung: PT. Raja Grafindo Persada, 2018.

F. Tjiptono and G. Chandra, "Service, Quality, dan Satisfaction." 4th ed. Yogyakarta: Andi, 2015.