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Academia Open

Medicine

Vol 9 No 1 (2024): June

Exploring Challenges in Maternal and Child Health Services through Qualitative Analysis
Mengeksplorasi Tantangan dalam Layanan Kesehatan Ibu dan Anak melalui Analisis Kualitatif



(*) Corresponding Author
DOI
https://doi.org/10.21070/acopen.9.2024.5174
Published
May 17, 2024

Abstract

This study investigates the quality of Maternal and Child Health (MCH) services at Prambon Health Center in Sidoarjo Regency and identifies inhibiting factors. Using qualitative methods, data was gathered through interviews, observation, and documentation. Findings reveal satisfactory levels of responsiveness, guarantees, and empathy, but deficiencies in reliability and physical evidence due to incomplete ultrasound equipment and a shortage of health workers. Addressing these issues is crucial for enhancing MCH service quality and improving health outcomes in the community.

  Highlight: 
  1. Reliability Shortcomings: Health worker reliability affects patient appointment fulfillment.
  2. Incomplete Equipment: Lack of complete ultrasound equipment hampers service provision.
  3. Addressing Shortages: Resolving workforce and equipment deficiencies crucial for service enhancement
  Keyword:  MCH services, Prambon Health Center, service quality, inhibiting factors, qualitative study

References

  1. Ministry of Health, "Maternal and Child Health Profile, 2018."
  2. Republic of Indonesia, "Law of the Republic of Indonesia Number 36 Year 2009 concerning health."
  3. Republic of Indonesia, "Law of the Republic of Indonesia Number 23 Year 1992 concerning Health."
  4. Republic of Indonesia, "Law of the Republic of Indonesia Number 25 Year 2009 concerning Public Services."
  5. Ministry of Health, Republic of Indonesia, 2010.
  6. President's Instruction Number 8 Year 2017.
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