Academia Open
Vol 9 No 1 (2024): June
Medicine

Exploring Challenges in Maternal and Child Health Services through Qualitative Analysis
Mengeksplorasi Tantangan dalam Layanan Kesehatan Ibu dan Anak melalui Analisis Kualitatif


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  • Lailul Mursyidah,
  • Lailatul Khilmi*
Lailul Mursyidah
Universitas Muhammadiyah Sidoarjo, Indonesia
Lailatul Khilmi
Universitas Muhammadiyah Sidoarjo, Indonesia *

(*) Corresponding Author
Picture in here are illustration from public domain image or provided by the author, as part of their works
DOI: https://doi.org/10.21070/acopen.9.2024.5174
Published May 17, 2024
Keywords
  • MCH services,
  • Prambon Health Center,
  • service quality,
  • inhibiting factors,
  • qualitative study
How to Cite
Mursyidah, L., & Khilmi, L. (2024). Exploring Challenges in Maternal and Child Health Services through Qualitative Analysis. Academia Open, 9(1), 10.21070/acopen.9.2024.5174. https://doi.org/10.21070/acopen.9.2024.5174

Copyright (c) 2024 Lailul Mursyidah,M.AP, Lailatul Khilmi

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Abstract

This study investigates the quality of Maternal and Child Health (MCH) services at Prambon Health Center in Sidoarjo Regency and identifies inhibiting factors. Using qualitative methods, data was gathered through interviews, observation, and documentation. Findings reveal satisfactory levels of responsiveness, guarantees, and empathy, but deficiencies in reliability and physical evidence due to incomplete ultrasound equipment and a shortage of health workers. Addressing these issues is crucial for enhancing MCH service quality and improving health outcomes in the community.

  Highlight: 
  1. Reliability Shortcomings: Health worker reliability affects patient appointment fulfillment.
  2. Incomplete Equipment: Lack of complete ultrasound equipment hampers service provision.
  3. Addressing Shortages: Resolving workforce and equipment deficiencies crucial for service enhancement
  Keyword:  MCH services, Prambon Health Center, service quality, inhibiting factors, qualitative study
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