Skip to main navigation menu Skip to main content Skip to site footer

Business and Economics

Vol 3 (2020): December

Public Satisfaction Survey On The Availability Of Facilities And Infrastructure Of The Department Of Population And Civil Registration Of Sidoarjo District
Survei Kepuasan Masyarakat Terhadap Ketersediaan Sarana Dan Prasarana Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Sidoarjo



(*) Corresponding Author
DOI
https://doi.org/10.21070/acopen.3.2020.1131
Published
August 30, 2021

Abstract

This study aims to determine the level of community satisfaction in the Population and Civil Registration Service at the Public Service Mall, Sidoarjo Regency. This research is a quantitative research. The sampling technique using the population is calculated using the Slovin formula. Research sample of 100 respondents consisting of service users. data collection techniques using a questionnaire. In this study, using 9 elements of community satisfaction survey indicators and data analysis techniques. The results showed that the level of service user satisfaction showed good performance. The achievement value this time is 3.39 with the achievement of all elements of service quality. There are two elements that are still below the average, namely requirements with an element value of 3.27, and facilities and infrastructure with an element value of 3.26. Services that get less value are a top priority consideration to improve service quality.

References

  1. Peraturan Bupati Kabupaten Sidoarjo Nomor 37 Tahun 2018 Tentang Mall Pelayanan Publik Kabupaten Sidoarjo.
  2. Peraturan Mentri Pendayaguna Aparatur Negara Dan Reformasi Birokrasi Republik Indonesia Nomor 14 Tahun 2017, Tentang Pedoman Penyusunan Survei Kepuasan Masyarakat Unit Penyelenggaraan Pelayanan Publik.
  3. Loli Fitri, 2016. Analisa survei kepuasan masyarakat (skm) terhadap pelayanan publik puskesmas di dinas kesehatan kota payakumbuh 2016.
  4. Supranto, 1997. Pengukuran tingkat kepuasan pelanggan.
  5. M. Nawawi, 2016. Survei kepuasan masyarakat atas pelayanan kesehatan pada rsud dr. soedarso provinsi kalimantan barat.
  6. http://mpp.sidoarjokab.go.id
  7. M., Burhan. 2009, Metodologi penelitian kuantitatif
  8. Koesriwulandari, 2016. Survei kepuasan masyarakat rumah sakit umum haji Surabaya tahun 2016.
  9. Barata atep adya, dasar-dasar pelayanan prima
  10. Enggal Sari Maduratna, 2016. Analisis survei kepuasan masyarakat terhadap pelayanan Publik di rsud kabupaten sampang

Downloads

Download data is not yet available.