Vol 7 (2022): December
Business and Economics

Consistency of Application of Standard Operating Procedures (SOP) for Population Administration Services for Making E-KTP in Sidoarjo Regency
Konsistensi Penerapan Standar Operasional Prosedur (SOP) Pelayanan Administrasi Kependudukan Pembuatan E-KTP di Kabupaten Sidoarjo


Ayu Purbasari
Universitas Muhammadiyah Sidoarjo, Indonesia
Lailul Mursyidah
Universitas Muhammadiyah Sidoarjo, Indonesia *

(*) Corresponding Author
Picture in here are illustration from public domain image or provided by the author, as part of their works
Published September 12, 2022
Keywords
  • Administrative,
  • SOP,
  • E-KTP
How to Cite
Purbasari, A., & Mursyidah, L. (2022). Consistency of Application of Standard Operating Procedures (SOP) for Population Administration Services for Making E-KTP in Sidoarjo Regency. Academia Open, 7, 10.21070/acopen.7.2022.3358. https://doi.org/10.21070/acopen.7.2022.3358

Abstract

This study aims to identify and analyze the application of population administration service SOPs for making E-KTP in Candi District. This research is a qualitative descriptive study using purposive sampling technique. In this study, the informant was the head of the public service section as key informants, sub-district staff and the community as informants. Data collection techniques by observation, interviews and documentation. Analyzing techniques of data collection, data reduction, data presentation, drawing conclusions. The results of research in the field of implementing SOPs for population administration services for making E-KTP in Candi District are consistently carried out by service officers to the community as service recipients that carry out the appropriate SOP. Commitment that the awareness of service personnel is running, continuous improvement of SOPs every year. The application of SOPs is not binding, but is carried out properly and is flexible. All important elements in the implementation of SOPs that are carried out All officers who run SOPs are in accordance with and never violate the SOPs that are made and mutually agreed upon, Good documentation. The existence of supporting and inhibiting factors in the implementation of SOPs.

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