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Section Engineering

Lean Service Reduces Waste in Industrial Reporting System


Layanan Lean Mengurangi Pemborosan dalam Sistem Pelaporan Industri
Vol. 11 No. 1 (2026): June :
DOI : https://doi.org/10.21070/acopen.11.2026.14041
Published : May 29, 2026

Putri Wahyu Waluyo (1), Rochmoeljati Rochmoeljati (2)

(1) Program Studi Teknik Industri, Universitas Pembangunan Nasional “Veteran” Jawa Timur, Indonesia
(2) Program Studi Teknik Industri, Universitas Pembangunan Nasional “Veteran” Jawa Timur, Indonesia
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Abstract:

General Background: Digital transformation has encouraged the adoption of electronic industrial reporting systems to support data integration and regulatory compliance. Specific Background: Large-scale industrial companies in Indonesia are required to submit production reports through the National Industrial Information System (SIINas), yet inefficiencies within the reporting process may hinder administrative performance and compliance. Knowledge Gap: Although Lean Service has been widely applied in manufacturing and public services, its application to digital industrial reporting systems remains limited. Aims: This study aims to analyze the implementation of Lean Service in the SIINas production-stage reporting process and formulate recommendations to reduce waste and improve process efficiency. Methods: The study employed Lean Service using Value Stream Mapping (VSM), Waste Assessment Model (WAM), Value Stream Analysis Tools (VALSAT), and Root Cause Analysis (RCA) through 5 Whys Analysis and Fishbone Diagram. Results: The current-state analysis identified a lead time of 2965.97 minutes and a Process Cycle Efficiency (PCE) of 50.220%. The dominant wastes were overprocessing (21.668%), waiting (16.637%), and handover (15.767%). Process Activity Mapping revealed that delay activities accounted for 97.251% of total process time. Following the proposed improvements, lead time decreased to 440.97 minutes and PCE increased to 51.465%. Novelty: This study extends Lean Service application to a digital industrial reporting environment by integrating VSM, WAM, VALSAT, and RCA within the SIINas reporting process. Implications: The findings provide a practical reference for reducing waste, improving reporting efficiency, and supporting administrative process improvement in large-scale industrial organizations.


Highlights:

  • Overprocessing, waiting, and task transfer activities constituted the primary sources of process inefficiency.

  • Delay-related activities occupied nearly all reporting duration despite a high proportion of operational tasks.

  • Recommended process redesign shortened reporting duration substantially while increasing cycle efficiency.


Keywords: Lean Service, Process Cycle Efficiency, Seven Waste, SIINas, Value Stream Mapping

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