Academia Open
Vol 10 No 1 (2025): June (In Progress)
Medicine

Optimizing Healthcare Quality Through ISO 9001:2015 and ISO 7101:2023 Standards
Mengoptimalkan Kualitas Layanan Kesehatan Melalui Standar ISO 9001:2015 dan ISO 7101:2023


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  • Komilov Bekzodbek Maxmudjon ugli*
Komilov Bekzodbek Maxmudjon ugli
Andijan State Technical Institute, Uzbekistan *

(*) Corresponding Author
Picture in here are illustration from public domain image or provided by the author, as part of their works
DOI: https://doi.org/10.21070/acopen.10.2025.10802
Published April 8, 2025
Keywords
  • Healthcare Quality,
  • ISO 9001:2015,
  • ISO 7101:2023,
  • Medical Institutions,
  • Quality Management System
How to Cite
ugli, K. B. M. (2025). Optimizing Healthcare Quality Through ISO 9001:2015 and ISO 7101:2023 Standards. Academia Open, 10(1), 10.21070/acopen.10.2025.10802. https://doi.org/10.21070/acopen.10.2025.10802

Copyright (c) 2025 Komilov Bekzodbek Maxmudjon ugli

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Abstract

General Background: Ensuring the quality and efficiency of healthcare services remains a fundamental priority in modern medical institutions. Specific Background: The integration of international standards, particularly ISO 9001:2015 and ISO 7101:2023, is essential in establishing robust quality management systems. Knowledge Gap: However, limited comparative analyses exist regarding the applicability and effectiveness of these standards within diagnostic and treatment institutions. Aims: This study aims to develop and implement a tailored "Quality Management System in Medical Institutions" based on both ISO 9001:2015 and ISO 7101:2023, assessing its impact on healthcare service quality and operational performance. Results: The system, comprising five principles and 53 specific requirements, was implemented at the ASMI Clinic, resulting in an increase in compliance from 45% to 75% over the course of 2023, with notable improvements in patient safety and staff competencies. Novelty: Unlike generic quality systems, the proposed model is uniquely adapted to the healthcare context, incorporating specialized principles and structured responsibilities. Implications: Despite challenges such as limited resources and employee adaptation, the findings support the strategic value of customized quality management frameworks in enhancing institutional performance and aligning with international best practices.

Highlights:

 

  1. Compares ISO 9001 and 7101 standards in healthcare.

  2. Improves service quality and staff performance.

  3. Tailored system fits medical regulatory requirements.

 

Keywords: Healthcare Quality, ISO 9001:2015, ISO 7101:2023, Medical Institutions, Quality Management System

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