“Competence, Workload, Incentives, and Their Link to Driver Satisfaction and Performance: Kompetensi, Beban Kerja, Insentif, dan Kaitannya dengan Kepuasan dan Kinerja Pengemudi” (2025) Academia Open, 10(2), p. 10.21070/acopen.10.2025.11571. doi:10.21070/acopen.10.2025.11571.