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  <front>
    <article-meta>
      <title-group>
        <article-title>Quality Management Adoption in Building Materials Firms Improves Productivity and Profitability</article-title>
        <subtitle>Penerapan Manajemen Kualitas di Perusahaan Bahan Bangunan Meningkatkan Produktivitas dan Keuntungan</subtitle>
      </title-group>
      <contrib-group content-type="author">
        <contrib id="person-c58508dc0da4b870025ed65349f262c4" contrib-type="person" equal-contrib="no" corresp="no" deceased="no">
          <name>
            <surname>Hanis</surname>
            <given-names>Priyanka Anisa</given-names>
          </name>
          <email>hadiah@umsida.ac.id</email>
          <xref ref-type="aff" rid="aff-1" />
        </contrib>
        <contrib id="person-e919b9dda30023920d1842d18959e51b" contrib-type="person" equal-contrib="no" corresp="no" deceased="no">
          <name>
            <surname>Fitriyah</surname>
            <given-names>Hadiah</given-names>
          </name>
          <email>hadiah@umsida.ac.id</email>
          <xref ref-type="aff" rid="aff-2" />
        </contrib>
      </contrib-group>
      <aff id="aff-1">
        <country>Indonesia</country>
      </aff>
      <aff id="aff-2">
        <country>Indonesia</country>
      </aff>
      <history>
        <date date-type="received" iso-8601-date="2024-10-25">
          <day>25</day>
          <month>10</month>
          <year>2024</year>
        </date>
      </history>
      <abstract />
    </article-meta>
  </front>
  <body id="body">
    <sec id="heading-f107d36129a97e2b6bea7da49c34e4b1">
      <title>
        <bold id="_bold-9">Introduction</bold>
      </title>
      <p id="paragraph-1ba7f98b6818de2412f5c7a9deb55a1f">In an increasingly competitive global economy, one of the main success factors for enterprises in each industry is the production of quality products and maintaining a stable position in the market. The building materials industry is one of such strategic industries, the sustainable development of which directly affects the country's economic potential, infrastructural development and investment climate [1]. Large-scale reforms and the implementation of new projects in the construction sector are sharply increasing the demand for building materials.</p>
      <p id="_paragraph-12">In such conditions, companies producing building materials are required not only to produce large volumes of products, but also to produce products that meet international quality standards. This creates the need to systematically manage the production process, implement mechanisms for quality control and its continuous improvement [2].</p>
      <p id="_paragraph-13">The implementation of quality management principles in the production process is a factor that has a positive impact not only on product quality, but also on the efficiency of the entire enterprise. Working on the basis of the international standard ISO 9001:2015, such as “continuous improvement”, “customer satisfaction”, “leadership” and other basic principles, leads enterprises to success not only in the domestic market, but also in foreign markets [3].</p>
      <p id="_paragraph-14">The building materials industry is one of the main sectors that form the industrial and infrastructural foundation of the economy of any country. Especially for developing countries, the development of this sector serves to accelerate construction and improvement work, improve the investment climate and create new jobs. In Uzbekistan, in recent years, the reforms carried out in the construction and urban development sector, the implementation of large infrastructure projects have sharply increased the demand for this sector [4].</p>
      <p id="_paragraph-15">But if this growth is not accompanied by quality, its economic effectiveness will be limited. Not only the quantitative indicators of the product are important, but also its quality level, reliability and stability. In such conditions, one of the main tasks facing building materials manufacturers is to introduce a quality management system that meets modern and international standards [5].</p>
    </sec>
    <sec id="heading-2b2fbe1dc0158231f8d9b9c0fce451d0">
      <title>
        <bold id="_bold-10">Review of Relevant Literature</bold>
      </title>
      <p id="paragraph-fe2f1855fd0784cc7c5125541e7d03c8">There is a wide scientific heritage with a hundred years of experience on the theoretical and practical foundations of quality management, and many prominent scientists have put forward their scientific views in this field. They have widely covered the concept of quality, its basic principles, systematic management mechanisms and success factors.</p>
      <p id="_paragraph-17">U. Edwards Deming, in his “14 Principles”, put forward ideas such as adopting quality as a corporate philosophy, continuous improvement, and increasing management responsibility. In his opinion, quality assurance is not just a control process, but a process of changing the entire production culture [6]. However, some researchers argue that while Deming's principles work effectively in advanced industrialized countries, a comparative approach is required to directly apply them in developing countries.</p>
      <p id="_paragraph-18">Joseph Juran defines quality as “compliance with time, price, and customer requirements”. He defines quality as planning, control and to improve the perfecting “Juran triad” model working Clear planning​ and systematic analysis through quality continuous management idea​ many​ industry in the fields in practice used [7]. But its styles more​ high level corporate to management intended​ to be small​ and middle​ enterprises for serious requires resources.​</p>
      <p id="_paragraph-19">Philip Crosby and “quality is”, “free” idea​ previously He /She / It in my opinion, quality provide for departing expenses actually marriage products eliminate to do and their consequences finish from expenses less [8]. Its “without defects”, “working” principal construction materials field very much for relevant, because this in the field working release in the process mistakes later precious ready products and of objects to injury take arrival possible.</p>
      <p id="_paragraph-20">Sh. Kholmo' minov Uzbekistan​ in the economy quality management current in the process of there is organizational and legal mechanisms analysis did and them reform to do on the surface clear offers gave. His in my opinion, local in enterprises quality only technician task as acceptance to do trend preserved remains and this strategic approach lack of reason is happening. Z.Jalolov also agrees with this opinion, he says that the quality culture formation for personnel preparation system fundamentally update necessary emphasizes [9].</p>
      <p id="_paragraph-21">With this together, international in practice wide in the current ISO 9001:2015 standard designated of principles current to be construction materials in the industry high to quality in reaching important factor to be service Research​​ this shows that this​ the standard current did in enterprises customers satisfaction level increases by 25 - 40%, internal defects are reduced by 30 - 50%.</p>
      <p id="_paragraph-22">Also, TM Nasimov, analyzing the economic efficiency of introducing quality management in the building materials industry, emphasizes that its effectiveness is noticeable not only in reducing production costs, but also in increasing the exportability of products [10].</p>
      <p id="_paragraph-23">In this regard, although the existing literature covers the theoretical foundations of quality management, there is a lack of scientific analysis of its practical application in local conditions, particularly in the building materials industry. This article aims to fill this gap and develop proposals for adapting global experiences to local practice.</p>
      <p id="_paragraph-24">Research on quality management by international and local scholars demonstrates that this field is multifaceted and complex. Let's take a look at some of the leading perspectives in this field [11].</p>
      <p id="_paragraph-25">In his book Total Quality Management, Australian scholar Dale H. Besterfield argues that quality should be a responsibility of all departments in an organization, from production to marketing and human resources [12]. He believes that quality assurance should not be a technical or supervisory function alone, but should become a part of the culture of the entire organization. This approach is also relevant in the building materials industry, where there are many stages and cross-sectoral activities.</p>
      <p id="_paragraph-26">Armand W. Feigenbaum, on the other hand, proposed the concept of “Total Quality Control” to integrate quality into the entire production process, making every worker and manager responsible for quality [13]. He argued that quality can be achieved by controlling the process, not just the result. This view encourages the construction materials industry to organize quality as “control at all stages” rather than as a “final inspection”.</p>
      <p id="_paragraph-27">The Ishikawa diagram, or “Cause and Effect Diagram”, developed by Kaoru Ishikawa, is widely used to analyze the root causes of quality problems. His method is useful in identifying and eliminating the root causes of problems such as defects, waste , and technical failures in the construction materials industry. However, the effectiveness of Kaoru Ishikawa's approach is strongly dependent on the skills and mindset of the employees - which can be a problem in developing countries.</p>
      <p id="_paragraph-28">In the CIS, researchers such as VP Sergeev and NG Bazarov argue that quality management should be viewed as a strategic goal of the organization. In their work, they pay special attention to mechanisms for measuring customer satisfaction, optimizing the production process, and motivating employees [14]. They emphasize that a quality management system should be viewed not only as a means of obtaining certification, but also as a means of increasing the internal competitiveness of the organization.</p>
      <p id="_paragraph-29">The work of Uzbek researcher I. Abdurakhmanov provides a detailed account of the national characteristics of quality management, namely the influence of bureaucratic mechanisms, production culture, and personnel levels [15]. He argues that when implementing quality management, it is necessary not to blindly adopt international experience, but to adapt it to local conditions. This idea is critically important, since in many cases it is observed that ISO standards are formally introduced, but in practice they do not produce the expected results.</p>
    </sec>
    <sec id="heading-f6b405516bb75be7f67921d1d41cda5a">
      <title>
        <bold id="_bold-11">Research Methodology</bold>
      </title>
      <p id="_paragraph-31">To comprehensively examine the application and impact of quality management principles in the building materials industry, this study employed a combination of qualitative and quantitative research methods grounded in comparative analysis and economic modeling. The research design included a detailed comparison of enterprises that have implemented quality management systems such as ISO 9001:2015 and those that have not, using measurable indicators such as customer satisfaction rates, defect percentages, production efficiency, employee turnover, and gross profit margins. Data were sourced from the “Uzsanoatqurilishmateriallari” association, which provided access to enterprise-level operational metrics and personnel statistics. A logical and analytical approach was adopted to interpret these data sets, incorporating methods such as scientific abstraction, synthesis, induction, and deduction to identify causal relationships and systemic inefficiencies. Additionally, the research integrated theoretical insights from established international and Uzbek scholars in the field of quality management, including works by Deming, Juran, Crosby, Ishikawa, and local experts such as Sh. Xolmo‘minov and I. Abduraxmonov. Their frameworks informed the evaluation criteria used to assess the effectiveness of management models like TQM, Kaizen, and Six Sigma under local industrial conditions. Emphasis was also placed on the socio-organizational context of quality assurance, highlighting human capital, training, and organizational culture as pivotal variables. Through this multi-method approach, the study sought not only to diagnose current challenges in the sector but also to formulate practical and adaptable recommendations for enhancing product quality, operational stability, and overall competitiveness in Uzbekistan’s building materials industry.</p>
    </sec>
    <sec id="heading-dcbe32778e8c21b859503a84c76e8775">
      <title>
        <bold id="_bold-12">Analysis and Results</bold>
      </title>
      <p id="paragraph-64e88317737e8a74ac6ea1454e189686">In today's global competitive environment, ensuring product quality and continuously improving it has become not only a technical requirement, but also the key to strategic success. International practice shows that enterprises that have implemented quality management concepts such as ISO 9001, TQM (Total Quality Management), Six Sigma, Kaizen achieve a sharp increase not only in product quality, but also in internal efficiency and customer satisfaction. Although there is a desire to introduce such systems in Uzbekistan , there are still a number of problems that need to be solved in their practical implementation.</p>
      <p id="_paragraph-33">It is also observed that most production processes in the building materials sector are not performing optimally due to variable raw material quality, insufficient modernization of technologies, and poor quality control. This leads to substandard products, increased waste, and customer dissatisfaction.</p>
      <p id="_paragraph-34">Therefore, organizing production in the building materials industry based on the principles of quality management should be considered as an urgent scientific and practical issue in order to increase the efficiency of the industry and ensure product competitiveness. The relevance of the topic is also explained by the fact that it is closely related not only to the internal efficiency of industrial enterprises, but also to the economic stability of the country and its image in the foreign market (Table 1).</p>
      <table-wrap id="_table-figure-1">
        <label>Table 1</label>
        <caption>
          <title>Status of implementation of quality management in enterprises</title>
          <p id="_paragraph-36" />
        </caption>
        <table id="_table-1">
          <tbody>
            <tr id="table-row-448fc08360679d0d45f298b0a8eb314a">
              <th id="table-cell-efc76bd72ab4ea063201c9605f8dffb8">No.</th>
              <th id="table-cell-d7d373024bb04432c6accddb9d6fea64">Type of business</th>
              <th id="table-cell-91f935386bbe6244aa07768742c8a6ef">Customer satisfaction rate (%)</th>
              <th id="table-cell-5b7b5acc801351830838306bb70921b9">Percentage of defective products (%)</th>
              <th id="table-cell-394b4092e6c377d6d7100da40b114bed">Production cost efficiency (%)</th>
            </tr>
            <tr id="table-row-7e5e1cf9e6e6711e76e7c3071745597f">
              <td id="table-cell-8e2a2db08238edbfe4fc50eee59d3dc2">1</td>
              <td id="table-cell-81205946ea5f22efc8b58fda2324207d">Enterprises that have implemented ISO - 9001</td>
              <td id="table-cell-e634e0937329a27d5b87a8f726d85a50">85</td>
              <td id="table-cell-ce2bab714ef364393c1092882c25cf49">3</td>
              <td id="table-cell-3b201b5e26f8958a6dc67725a142705a">92</td>
            </tr>
            <tr id="table-row-55986b2c179773d48ef314428e656b89">
              <td id="table-cell-589420ad4e37bdf6a7c02834b205413f">2</td>
              <td id="table-cell-c5fa10e4d2ac4504c54a44fbbe481df5">Businesses that have not implemented ISO - 9001</td>
              <td id="table-cell-acd0ba11e9243e57d0a866ba77437e41">60</td>
              <td id="table-cell-afb0619d2480ee442adc085cb51383c3">12</td>
              <td id="table-cell-d3371034c3abe971a46e3517986a8a1d">75</td>
            </tr>
          </tbody>
        </table>
      </table-wrap>
      <p id="_paragraph-37">Source: Prepared based on information from the “Uzsanoatqurilishmateriallari” association</p>
      <p id="_paragraph-38">According to the data in the table, in order to analyze the effectiveness of implementing quality management in the building materials industry, the difference between enterprises that have implemented ISO 9001 standards and those that have not was studied according to the following indicators:</p>
      <list list-type="order" id="list-84d04d2051dbfa26c67c4a1e9610b6ba">
        <list-item>
          <p>Customer satisfaction level - quality product delivery and adherence to deadlines determine the overall customer rating.</p>
        </list-item>
        <list-item>
          <p>The percentage of defective products is an indicator related to errors made in production and their elimination.</p>
        </list-item>
        <list-item>
          <p>Production cost efficiency - the degree to which raw materials, labor, and time are utilized.</p>
        </list-item>
      </list>
      <p id="_paragraph-39">Analytical conclusions:</p>
      <p id="_paragraph-40">1. The customer satisfaction level in enterprises that have implemented ISO 9001 is 85%, which indicates the stability of product quality, timely delivery of products and a high service culture. At the same time, the share of defective products is only 3%, which confirms the high level of organization of the quality control process.</p>
      <p id="_paragraph-41">2. In companies that did not implement ISO 9001, the satisfaction rate was 60% and the defect rate was 12%. This situation in the enterprise quality provide system there is not, to problems reactive not preventive​ approach lack of means.</p>
      <p id="_paragraph-42">3. x expenses efficiency and quality management current done in enterprises high - 92%, that's working in the output losses decrease and processes optimization effect as ISO standards​ there is not happened in enterprises and this The indicator is 75 % , and the costs high , again work and dirty level excess that shows (Table 2).​</p>
      <table-wrap id="_table-figure-2">
        <label>Table 2</label>
        <caption>
          <title>Qualifications of workers in enterprises and work Comparative view of the results</title>
          <p id="_paragraph-44" />
        </caption>
        <table id="_table-2">
          <tbody>
            <tr id="table-row-831c0555d2d031d63342ece06d2bbc16">
              <th id="table-cell-02909452157c9998e63d6efbf183189b">No.</th>
              <th id="table-cell-7c0b2df4344791fc318dfe555bcd1a08">Type of business</th>
              <th id="table-cell-491bdb2bb9238350dc2920c0cb1697dc">Employee absenteeism rate (%)</th>
              <th id="table-cell-6df0def3a0df8aa72c9bc6bf8d7da152">Employee turnover (annual, %)</th>
              <th id="table-cell-8d3b5f443554c0344982449c5670d1f5">Number of production stops (per month)</th>
            </tr>
            <tr id="table-row-14a98b062d6a07fa9bc00502fd8da0c7">
              <td id="table-cell-2a9cadf0e94b85edf1ef85b064bb965a">1</td>
              <td id="table-cell-74d07021293588947b81b6a3036040f7">Enterprises that provide advanced training</td>
              <td id="table-cell-1383ef45967168b6123d47cc729668e0">2.5</td>
              <td id="table-cell-21ea6142ffb355f857cea6e2024e583a">8</td>
              <td id="table-cell-b6000d86eba090e9e56336e61615a5c3">1</td>
            </tr>
            <tr id="table-row-7b6d69eb30fe937eb0c978da3cf22561">
              <td id="table-cell-c1be8aefcf53f2d93da596c2b9ebb2f8">2</td>
              <td id="table-cell-3fe6e0cd858472eb952c16babb298300">Enterprises that do not provide training</td>
              <td id="table-cell-7b93cf6789357c6bc2bbee5e7363097d">10.0</td>
              <td id="table-cell-5d9b3df1bb1af6671ffddb99e7645a02">22</td>
              <td id="table-cell-8aeacd464e593d1159ac54ecf4fd57c5">4</td>
            </tr>
          </tbody>
        </table>
      </table-wrap>
      <p id="_paragraph-45">Source: Prepared based on information from the “Uzsanoatqurilishmateriallari” association</p>
      <p id="_paragraph-46">According to the results of the research conducted, the following analytical conclusions were reached:</p>
      <p id="_paragraph-47">1. In enterprises that conduct annual training, the employee turnover rate is 2.5%. This figure is 10% in enterprises without training. One of the main reasons for this quality problem is the lack of personnel skills.</p>
      <p id="_paragraph-48">2. In companies with low employee turnover (8%), stability in the work process is ensured, and retaining skilled personnel improves quality. Conversely , in companies with high turnover (22%), work processes are disrupted, which negatively affects quality.</p>
      <p id="_paragraph-49">3. i slaab in the output technician stops even fewer​ - once a month . The reason for this is that it is good educated​ employee’s equipment wrong​ does not manage, malfunctions in advance determines.</p>
      <p id="_paragraph-50">Quality Management only technological not, maybe human to capital related​ process that it is table obvious shows. To the employee’s investment to do in quality, in efficiency and work in stability oneself​ justifies (Table 3).</p>
      <table-wrap id="_table-figure-3">
        <label>Table 3</label>
        <caption>
          <title>The state of enterprises achieving increased profit indicators by increasing costs for product quality</title>
          <p id="_paragraph-52" />
        </caption>
        <table id="_table-3">
          <tbody>
            <tr id="table-row-d52f59e7177df9f6433d110b7832c889">
              <th id="table-cell-d5bac3a09b0af6c3ebb9738f97f6cd2f">No.</th>
              <th id="table-cell-e063e16229246c73a6eeb55768d475bd">Type of business</th>
              <th id="table-cell-fa02dd63b706dd9a81ca9f59acc65107">Quality consumption (%)</th>
              <th id="table-cell-b61e30a5ea482009f9d09f19e0d3688e">Losses due to breakage (%)</th>
              <th id="table-cell-b6a0429428e7e2b5c777d6134067d9d5">Gross profit margin</th>
            </tr>
            <tr id="table-row-d16e63ec4bb051d27999dce9bef73cf8">
              <td id="table-cell-1e8987ac6d81cc78566957fa14217711">1</td>
              <td id="table-cell-3fd49a432438ebbbae3625888ac7164e">Businesses that have increased costs to improve quality</td>
              <td id="table-cell-8d3fa1d1557efc30b9a204903fb410d0">5</td>
              <td id="table-cell-07543d2ace81469ba313025bb5471e3c">1.2</td>
              <td id="table-cell-cd09cf4fa93d26849282a3cf40a5c332">18</td>
            </tr>
            <tr id="table-row-f414c2eda4b5146b94cafa7fb427bce1">
              <td id="table-cell-c44d23768e3639087842e886a16baa55">2</td>
              <td id="table-cell-49039698253d88ec9129bff4e526e4c4">Enterprises that spend minimally to improve quality</td>
              <td id="table-cell-d7f766e4a369da2c0808e44f314cacf2">1</td>
              <td id="table-cell-e9d4e0b1d8252a907434d48a4075bc53">7.5</td>
              <td id="table-cell-1cc5f3e739c1c4df61a81cbbdf0b2b26">9</td>
            </tr>
          </tbody>
        </table>
      </table-wrap>
      <p id="_paragraph-53">Source: Prepared based on information from the “Uzsanoatqurilishmateriallari” association</p>
      <p id="_paragraph-54">According to the results of the research conducted, the following analytical conclusions were reached:</p>
      <p id="_paragraph-55">1. In companies that spend more on quality (5% of the budget), the losses from defects are only 1.2%. In those that spend the least on quality, this figure is 7.5% - a huge difference.</p>
      <p id="_paragraph-56">2. such expenses justify themselves: in the first type of enterprises, the total profit margin reaches 18%, and in the second - only 9%. That is, quality for done increased investments far term provides economic benefits.</p>
      <p id="_paragraph-57">Quality provide cost not economic​ is an opportunity. Businesses quality for right​ investment if you do, you will lose. decreases and benefit two equally increases.</p>
    </sec>
    <sec id="heading-050ed5668d5276512f7e74a0071d4d62">
      <title>
        <bold id="_bold-40">Conclusion</bold>
      </title>
      <p id="paragraph-616f9f263a27f58c1e366e99b95ab3a9">Construction materials in the industry quality management current to grow issue not only technician and organizational problem, maybe strategic importance has was​ systematic is a task. Conducted analyses, tables and of scientists scientific to their thoughts relied on without this​ in the matter following important scientific and practical conclusions to bring possible:</p>
      <p id="_paragraph-59">1. Quality management – competitiveness Quality management​​ system current reached of enterprises competitiveness, internal in the market stability and external at the market active participation to grow potential high will be. Like ISO 9001 standards quality to manage structural basically organization to reach opportunity in such enterprise’s customers satisfaction level high, brak product share and to be very low record was done.</p>
      <p id="_paragraph-60">2. Quality in providing human capital solution doer factor. Analysis shows that the human factor is of decisive importance in the process of quality assurance. Through advanced training, continuous training courses, motivation and reduction of personnel turnover, the quality culture of the workforce increases. This also leads to technologically efficient work. A qualified and responsible employee is a guarantee of quality.</p>
      <p id="_paragraph-61">3. Quality spending - cost not, investment. The data presented in the tables prove that the overall profit margin is much higher in companies that spend additional funds on quality assurance. Spending on quality is an informal cost, reducing production waste, damaged products, customer loss and repair costs.</p>
      <p id="_paragraph-62">4. Quality control to do not him​ management important. Practice in Uzbek enterprises is often associated with the understanding of quality as "control". However, in modern approaches, quality means process management, prevention, analysis and continuous improvement. For this reason, it is necessary to form a quality culture in organizations, change the attitude of employees and management.</p>
      <p id="_paragraph-63">5. Local and international experience harmony​ necessary. It is advisable not to directly implement models such as TQM, Kaizen, Six Sigma, which have proven themselves in international practice, in local industrial enterprises, but to adapt them to national conditions. According to local researchers, bureaucratic obstacles, staff shortages and technological lags in Uzbekistan negatively affect the effectiveness of systems. Therefore, the introduced systems should be adapted taking into account local characteristics.</p>
      <p id="_paragraph-64">Based on the results of the study, the following suggestions and recommendations were developed:</p>
      <list list-type="order" id="list-62a77ef9b94a143517faf5c7a4c83746">
        <list-item>
          <p>Quality management national strategy to the level ascent​ necessary. Construction materials in the industry quality improve according to state and private sector in cooperation with programs working exit need.</p>
        </list-item>
        <list-item>
          <p>In enterprises internal quality audit and continuous monitoring system current to grow recommendation This is done through work processes complete​ transparent and under control It will be.</p>
        </list-item>
        <list-item>
          <p>By quality​ expert personnel preparation and again preparation programs This process requires professional training, institutions, universities and international training centers with in cooperation take to go necessary.</p>
        </list-item>
        <list-item>
          <p>Quality indicators​ Unique information on​ base formation need. Through this the real situation in the industry evaluation, analysis to do and the results comparison possibility is born.</p>
        </list-item>
      </list>
    </sec>
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