Sunubrata B, Safirin M. Service Quality, Accessibility, and Brand Image Predict Passenger Satisfaction and Bus Usage in Surabaya: Kualitas Layanan, Aksesibilitas, dan Citra Merek Mempengaruhi Kepuasan Penumpang dan Penggunaan Bus di Surabaya. acopen [Internet]. 2026 Apr. 20 [cited 2026 Apr. 30];11(1). Available from: https://acopen.umsida.ac.id/index.php/acopen/article/view/13566