Simanjuntak V, Aryanni E. Service Quality Priorities at Purabaya Bus Terminal Using Service Quality, Model Kano, and 5 Why’s. acopen [Internet]. 2026 Jul. 3 [cited 2026 Jul. 3];11(2):10.21070/acopen.11.2026.14297. Available from: https://acopen.umsida.ac.id/index.php/acopen/article/view/14297