Firdaus RA, Safirin MT. Analysis of Service Quality on GoFood Customer Satisfaction and Loyalty Using the E-Servqual and Net Promoter Score (NPS): Analisis Pengaruh Kualitas Layanan terhadap Kepuasan dan Loyalitas Pelanggan GoFood dengan Menggunakan E-Servqual dan Net Promoter Score (NPS). acopen [Internet]. 2026 Jun. 27 [cited 2026 Jul. 7];11(1):10.21070/acopen.11.2026.14037. Available from: https://acopen.umsida.ac.id/index.php/acopen/article/view/14037