N. F. Ilmi, Suwandi, and I. M. . Hapsari, “Discipline and Organizational Culture Drive OTC Service Quality: Kedisiplinan dan Budaya Organisasi Mendorong Kualitas Layanan OTC”, acopen, vol. 10, no. 2, p. 10.21070/acopen.10.2025.11797, Aug. 2025.