Firdaus, Raditya Aliansyah, and Moch. Tutuk Safirin. 2026. “Analysis of Service Quality on GoFood Customer Satisfaction and Loyalty Using the E-Servqual and Net Promoter Score (NPS): Analisis Pengaruh Kualitas Layanan Terhadap Kepuasan Dan Loyalitas Pelanggan GoFood Dengan Menggunakan E-Servqual Dan Net Promoter Score (NPS)”. Academia Open 11 (1):10.21070/acopen.11.2026.14037. https://doi.org/10.21070/acopen.11.2026.14037.