SUNUBRATA, B.; SAFIRIN, M. Service Quality, Accessibility, and Brand Image Predict Passenger Satisfaction and Bus Usage in Surabaya: Kualitas Layanan, Aksesibilitas, dan Citra Merek Mempengaruhi Kepuasan Penumpang dan Penggunaan Bus di Surabaya. Academia Open, [S. l.], v. 11, n. 1, 2026. DOI: 10.21070/acopen.11.2026.13566. Disponível em: https://acopen.umsida.ac.id/index.php/acopen/article/view/13566. Acesso em: 30 apr. 2026.