FIRDAUS, R. A.; SAFIRIN, M. T. Analysis of Service Quality on GoFood Customer Satisfaction and Loyalty Using the E-Servqual and Net Promoter Score (NPS): Analisis Pengaruh Kualitas Layanan terhadap Kepuasan dan Loyalitas Pelanggan GoFood dengan Menggunakan E-Servqual dan Net Promoter Score (NPS). Academia Open, [S. l.], v. 11, n. 1, p. 10.21070/acopen.11.2026.14037, 2026. DOI: 10.21070/acopen.11.2026.14037. Disponível em: https://acopen.umsida.ac.id/index.php/acopen/article/view/14037. Acesso em: 7 jul. 2026.