Suryadini, S. and Sriyono 2023. Patient Satisfaction: IT, CRM, Facilities, Price Impact in Hospital Setting.: Kepuasan dan Kesetiaan Pasien: Dampak Teknologi Informasi, Manajemen Hubungan Pelanggan, Fasilitas, dan Harga di Lingkungan Rumah Sakit. Academia Open. 9, 1 (Oct. 2023), 10.21070/acopen.9.2024.5653. DOI:https://doi.org/10.21070/acopen.9.2024.5653.